Frequently Asked Questions

Our cases fit AirPods Pro (1st & 2nd Gen), AirPods 4th Gen, AirPods 3rd Gen, and AirPods 2nd Gen. Select your exact model on the product page before adding to cart to ensure the right fit.

Yes — all Evlure cases are fully compatible with MagSafe and Qi wireless charging. You never need to remove the case to charge.

Absolutely. Our cases are precision-cut to give full, unobstructed access to the LED status light, the charging port, and the pairing button on the back.

All galaxy patterns are printed with UV-resistant inks and sealed with a scratch-resistant coating, designed to maintain their vibrancy with normal daily use.

Wipe the case with a slightly damp microfibre cloth. Avoid harsh chemicals, abrasive materials, or submerging in liquid. The hard-shell surface is easy to keep clean.

No. The inner surface of each case has a soft-touch lining that protects your AirPods case from scratches while keeping a secure fit.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and more — all processed securely via Stripe.

Yes — a confirmation email is sent to your address immediately after your order is placed. Check your spam folder if you don't see it within a few minutes.

Orders are processed quickly. If you need to make a change, contact us immediately after placing your order and we'll do our best to help before it ships.

Yes. All payments are handled directly by Stripe — we never see or store your card details. Stripe is PCI DSS Level 1 certified, the highest level of payment security.

Shipping is free worldwide on all orders, no minimum required.

Most orders arrive within 5–10 business days from the date of shipment. You'll receive a shipping notification email when your order leaves our warehouse.

Yes — we ship worldwide. Delivery times and any applicable customs fees vary by destination country.

Visit our Track Order page and enter your email address to check your order status. You'll also receive a shipping notification email when your order is dispatched.

We offer 30-day free returns. If you're not completely satisfied, contact us within 30 days of receiving your order and we'll arrange a return and full refund.

Contact us with your order details and reason for return. We'll provide a prepaid return label and process your refund within 5–7 business days of receiving the item.

We're sorry to hear that. Please contact us with a photo of the damage within 7 days of receiving your order. We'll send a replacement or issue a full refund immediately.